SPA ÉTIQUETTES / POLICIES

MAKING APPOINTMENTS:

Please book your treatments in advance over the phone or messaging to ensure the appointment time you would like is available. Have your credit card handy. Keep in mind that our weekend appointments are popular and fill very quickly.

CANCELLATION POLICY:

In consideration of others, 48 hours’ notice is required for cancellations or appointment changes. Please keep in mind that “No-Shows” or last-minute cancellations leave us with empty appointment times and there will be a minimum of $50 cancellation fee applied for appointment changes / cancellation within 24 hours. However full treatment charges will apply for “No-Show” or last minute cancellation of weekend appointments.

ARRIVING:

Please arrive at least 10 minutes prior to your appointment. New clients will be required to fill out consent forms / confidential health history record. 

RUNNING LATE:

Late arrival may result in a shortened treatment time to ensure that the next guest is not delayed. Please understand that we cannot adjust pricing for reduced service time due to late arrival.

CREDIT CARD:

A credit card is required to reserve your appointment. We accept all credit cards. Alternatively, clients can email transfer the deposit amount, this will be adjusted towards the treatment cost on the day of appointment. 

PRICES:

Please be aware that prices are subject to change without prior notice.

GIFT CARDS:

Gift Cards can be redeemed towards treatments and products, No cash refunds.

PRE-PAID PACKAGES OR SERIES OF SERVICES:

If you change your mind regarding your pre-paid package or series of services, we will be glad to deposit remaining amount of $ into your account for your future use towards other services or products.

NO REFUNDS ON PRE-PAID SERVICES.